Billing Questions

Is a contract required?
No, a contract is not required. Apela Mobile Service is month-to-month.
Fri, Sep 15, 2017 at 2:22 PM
What is a continuation fee?
This charge occurs when a customer is late on payment, made a partial payment or didn't pay at all.
Tue, May 23, 2017 at 1:14 PM
When do late fees get applied to my account?
A charge of 1.5% of the balance owed occurs when your bill is paid AFTER the designated due date.
Fri, Sep 15, 2017 at 2:25 PM
What is a transporter surcharge?
A regulatory and administrative fee set by the client companies to cover legal, regulatory and business expenses.
Tue, May 23, 2017 at 1:15 PM
What is a bill processing charge?
It’s a fee to cover the expenses of paper billing. To enroll in paperless billing please contact Customer Service. 
Wed, Mar 31, 2021 at 2:56 PM
Where can I find my current balance?
To find your current balance, log in to your online account. You'll see it in the upper left-hand corner of the “Account Summary” under "Current B...
Wed, Mar 31, 2021 at 2:57 PM
When is my balance due?
Your balance is always due by the specified due date printed on your bill. 
Wed, Mar 31, 2021 at 2:57 PM
How long does it take for credit to be reflected on my bill?
Any credit applied to your account will be reflected in the following billing cycle.
Tue, May 23, 2017 at 1:32 PM