Account Questions

Why is my account blocked?
Your account may be blocked for several reasons. There may be a connection issue, billing issue or a security issue with your account. We ask that you conta...
Tue, May 23, 2017 at 1:37 PM
I forgot my username and password. How can I retrieve them?
Visit the login page and select “Forgot Password.”
Tue, May 23, 2017 at 1:38 PM
How can I update my phone number or other contact information?
You can update all contact information by sending an email to customercare@apelainc.com or calling 1 248.817.1621. 
Wed, Mar 31, 2021 at 3:13 PM
How do I update my credit card number?
You can update all payment information by calling Customer Service at 248.817.1621. 
Wed, Mar 31, 2021 at 3:16 PM